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We think you will find our policies very straight forward and most of all fair. If you have any concerns at all, please do not hesitate to call, we would be happy to discuss them with you.

** MOST IMPORTANT ** You must call and receive authorization before returning any item regardless of the reason. Failure to do so may result in improper or no credit being issued. It is also highly advised that all returned packages be sent via a tracked method, we cannot be responsible for lost goods. No "postage of freight due" packages will be accepted.

1) Custom items are not returnable. Custom items will be clearly noted throughout the site where appropriate, there will be no guessing. If the item was made correctly to your specifications it cannot be returned. In case of manufacturer defect or error, it will be at the discretion of the manufacturer whether to issue credit or a replacement. HOWEVER: depending on the item purchased we will do everything we can to rectify the situation. If it is an item we think we can sell, we will take it back LESS a 20% re-stocking fee based on the merchandise total only. The re-stocking fee is necessary so we may "incentive price" the item to move it along. Do keep in mind, you will be responsible for getting the item back to us as well. Once received, we will issue a charge back to your card and send you a copy via mail. Please remember, custom items we take back are totally at our discretion.

2) Consumable good are not returnable except... Examples of consumable goods are considered to be items such as treats, oils, shampoos, health products, candy, etc... These items will only be considered for return outside of package defect/damage issues, for problems relating to expiration date etc... In these cases they must be returned unopened and unused, at our cost of course. Other exceptions include manufacturer guarantees and promises, we absolutely will honor these as indicated on your item packaging.

3) Defective/Damaged Merchandise. Inspect all shipping packages inside and out as soon as they arrive. Please report all problems to us within 10 days of receipt. If an issue arises, a call tag will be issued and a replacement product will be sent.

4) Just not satisfied or changed your mind. We want everyone to be happy, so we will take back any item in its original package & condition, except those outlined above, for a full merchandise refund within 30 days of the invoice date. Please note it states "merchandise refund" shipping and handing charges will not be returned. It will also be your responsibility to return the item to us, we will not accept "freight or postage due" packages, but there will be NO RESTOCKING FEE.

**NEW*** 4A) Returns after 30 days of invoice date. Except where noted below in #5, attempts to return merchandise outside of the 30 day invoice window will be at our discretion. Items we do accept back will be exchanged for STORE CREDIT ONLY, no refunds will be issued. This policy will be strictly enforced.

5) HOLIDAY POLICY ADJUSTMENTS. Once we hit november we pretty much start to assume most of the orders going out are for holiday gifts. If you purchase prior to that time, and we certainly encourage it, please jot us a note in the comment section when you check out. That helps us in two ways, if something is in need of return once opened and also if you are purchasing consumables we can check the expiration dates to make sure they will still be fresh for their intended use date. We still need you to check your shipping boxes inside and out for signs of damage and report it to us as outlined in #3 above. HOWEVER, we do realize that a lot of items do not get opened till the holidays and it may be difficult to tell if anything is amiss. In the cases of the holidays, we will need to hear from you by January 15th if a return is in order. Outside of that date it will be at our discretion.

6) SADDLE Return Policy: We are always hesitant to sell saddles over the internet, fitting the horse is so important and very difficult to do long distance. If you order a saddle and we send the correct one, if it does not fit your horse or you, it will be your responsibility to get it back to us. If it is an inventory saddle, there will be no re-stocking fees, but you are responsible for return freight, and you will receive credit for the saddle only. The saddle must come back without stirrup leather or girth marks in order for a full credit to be issued. All requests for saddle returns must be made within 1 week of delivery.

If we order a custom saddle, meaning its not something the manufacturer normally stocks, our "Custom Item" return policies will be enforced. You will be required to sign a contract before the order is placed, explaining all terms, and verifying the order requirements.

To help minimize returns, we prefer that you call us to place saddle orders. That way we can chat with you about your horse and what is needed. We would also encourage everyone to take advantage of our manufacturers "ride before you buy" programs. They may cost a few dollars but when you are thinking of investing in up to $2000 on a saddle, the demos can be considered insurance policies to make sure your getting what you want and need.

AGAIN PLEASE REMEMBER: You must call and receive authorization before returning any item regardless of the reason. Failure to do so may result in improper or no credit being issued. It is also highly advised that all returned packages be sent via a tracked method, we cannot be responsible for lost goods. No "postage of freight due" packages will be accepted.

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